Refund & Cancellation Policy

Last updated: January 2026

General Policy

Due to the nature of online coaching services, refunds are generally not offered once a lesson, package, or subscription has been purchased.

Lesson Packages

• Unused credits are non-refundable.
• Credits do not expire unless otherwise stated.
• Missed lessons without proper cancellation are not refundable.

Subscriptions

• Subscriptions are billed on a recurring basis.
• You may cancel at any time to stop future billing.
• Partial refunds for unused subscription time are not provided.

Legal Exceptions

Refunds may be issued where required by applicable consumer protection laws, including but not limited to:

• EU and UK consumer rights for digital services
• Local mandatory cooling-off periods where applicable
• Billing errors or duplicate charges

Technical Issues

If a lesson cannot be delivered due to a technical failure on our side, we will reschedule the session or issue a credit at our discretion.

How to Request Help

For billing or access issues, please email: support@richardg.xyz and include:

• Your full name
• Email used for payment
• Date of purchase
• Description of the issue

By purchasing any service, you acknowledge that you have read and agreed to this policy.